FAQ

Q: What is EP ONLINE?

A: EP ONLINE is a travel booking platform powered by European Passage Ltd.

 

Q: Which services are available on EP ONLINE?

A: Currently we are serving only HOTELS & VAN TOURS but we are continuously working on it, will update with some more services soon.



Q: How to book hotels?

A: Go to Home page > Choose the service > Input the search criteria.

 

Q: Can I book only hotel?

A: Yes, Go to Home page > Choose the service > Input the search criteria 



Q: All prices are commissionable?

A: No all prices are net payable & non-commissionable.

 

 

Q: How to manage existing Hotel booking?

A: Go to "Manage booking" > Hotel Booking> Choose the booking file & click > Booking message > New message or related message



Q: How to book Van Tours?

A: Go to Home page > Select Van Tours > Update Tour info > Select Hotels > Select other services > Send inquiry for quotation



Q: How many travelers required for VAN TOURS?

A: Minimum 2 & Maximum 18 



Q: How to create inquiry if the group size is bigger?

A: Please contact our GROUP department.

 

 

Q: How can I make the payment?

A: You can make payment through your debit / credit card or bank transfer (Swift transfer, in case of outside UK)

 

 

Q: Can I make another user?

A: Yes, you can, go to “User Admin” page, click on “Add a new user account”

 

 

Q: How can I edit my user details?

A: Go to “User Admin” page, click on “Edit current user details”

 

 

Q: How to change password?

A: Go to “User Admin”

 

 

Q: What if I am getting trouble to log in or any page is not responding properly?

A: Please contact our support team: support@eponline.co.uk

 

 

Q: What if I have any question regarding new booking or general query?

A: Go to “Messages” section & write message to us.