Privacy Policy

The following discloses our information gathering and dissemination practices for this web site.

Information collection and use 

This site is operated by European Passage Limited

We will require some information such as

a) The name of your travel agency

b) Business owners’ names

c) Licence number

d) Email address

e) Postal address

f) Telephone number

g) Credit/debit card number and expiry date

h) Traveller names

We use the contact information in order to reserve the required services, to send you details of that confirmation and if necessary, to inform you of updates or changes to your passengers' travel plans. If we have trouble processing a request this contact information is used to get in touch with you. We would use your telephone number only if we needed to contact you urgently or if you had made a mistake entering your details. The financial information is used for billing purposes and to complete your orders.

We may also use your contact details to inform you of our products including special offers that we think may be of interest to you. If you do not want us to use your contact information to send details of our products to you please let us know by sending us an email (please see contact us for email details). We do not pass details of your personal information to third parties except as described in Sharing Information below.

We store your information for as long as we need to do so in order to keep you informed of our products. We use your information to create generic information, which we then use for market and commercial analysis. This generic information does not identify you personally.

Sharing Information

Information is shared with a) our bank and b) involved third parties.

a) When paying by credit or debit card we pass card details to our bank for authorisation of the transaction and for payment.

b) We may disclose your information to hotels and suppliers who will use your information in the ways described above in this privacy statement. We will provide only the information necessary to ensure the successful fulfilment of your travellers' arrangements.

c) Apart from sharing your information as mentioned above, we do not disclose your details to any other person without your consent unless there is an emergency that requires it or we are legally required to do so.

  • Log Files

We use IP addresses to help diagnose problems with our server and to analyse trends, administer the site and track user's movement for our internal site traffic statistics.


We use cookies to monitor which parts of the site are most interesting to you - a cookie is a piece of data stored on your hard drive and usage is in no way linked to any personally identifiable information whilst on our site. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt before accepting a cookie but by refusing to accept a Cookie you may not be able to access many of the travel services we offer.

International Data Transfer

Your communications with us may result in the transfer of information across international boundaries. By communicating with us you consent to this.

  • Links

This site may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of such other web sites - this privacy statement applies solely to information collected by this web site.

  • Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are credit card details transmitted encrypted over the Internet. To protect further the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added.

  • Changes to our Privacy Statement

We will inform you if we make any changes in our privacy policy. By booking with us you agree that our privacy statement, current at the time of your most recent booking, shall apply to all your information, whether given to us at the time of that booking or at the time of earlier bookings. If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy statement applicable to your information, we will notify you by way of an email and request your approval. Contacting us

In using this web site, you consent to the collection and use of this information in the ways described above. If you have any questions or comments about this privacy statement, the practices of this site or your dealings with the site please send us an email (please see contact us for email details).

  • Site Terms

This site is operated by European Passage Ltd. By visiting or using this site, you hereby agree to and accept these terms.

  • Disclaimer

Information on this site is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy. We do not accept any liability to you or any third party for any error or omission on this site. We may change, update or delete any information on this site without prior notice. We do not warrant that this site will be uninterrupted, error free or that any information or other material accessible from this site is free of viruses or other harmful components.

We do not make any representation about the suitability of information, products and services on this site for any purpose. The site is provided on an "as is" and on an "as available" basis. You assume all responsibility and risk for use of this site.

We are not liable for any direct or indirect loss resulting from your use of the information on this site.

If you place a booking with us then the booking terms apply to your contract with European Passage Ltd. The booking term will be applicable in the event of any inconsistency between the booking terms and the site terms.

  • Intellectual Property

EPonline, European Passage name, logos, design marks & slogans are the trademarks of European Passage Ltd. Other images, hotel names, hotel logos & any other intellectual properties belongs to their respective owners, EPonline are using them as permitted wholesaler/associate & do not claim any ownership on them. Our travel agents are permitted to access all materials on our portal but not granted permission to reproduce, redistribute or otherwise use. Any unauthorised usage of our portal contents will be challenged legally.


  • Promotions

Promotional or discounted offers on this site are provided at our discretion of. All offers are subject to availability and may be withdrawn at any time.

Your responsibility

You must keep secure any means of identification we supply to you in order to use services on this site. You must supply accurate and not misleading information when using services on this site.